Hamilton Beach 49976 Flex Brew 2-Way Programmable 12-Cup Coffee Maker #AT9762 (OS) Cosmetic Condition: Item has some scratches on the surface Functional Condition: Tested. Fully functional Included: Full set, except manual and original box. Not Included: No original box, manual. You will get what is shown on the pictures Payment: PAYPAL with confirmed addresses only. Payment is due within 3 days of the close of the sale. Ohio residence may be subject to 7.5% tax. Shipping: Orders are shipped Monday through Saturday. If you live in Alaska, Hawaii, Puerto Rico or any US Territory, please email us for shipping quote. Shipping is not always free to these locations. We are offering international shipping via eBays Global Shipping Program The buyer can eBay message us for an international shipping quote. Returns: Returns are accepted!!! Feedback: Please let us know if you have a problem with your order/item before leaving negative feedback. 100% Customer satisfaction is our #1 Goal. If you are satisfied with your purchase, please leave positive feedback. Customer Service: PLEASE use eBay messages for communication, do not send emails. eBay messages are checked frequently and a response will be given ASAP.