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About GiPP

Our company, Zhejiang Kelan Industry and Trade Co., Ltd, was established in 2004. “GiPP” is our independent brand, specializing in household and outdoor cooking utensils for 20 years.

We have the most fashionable design and professional team. Our store mainly sells non stick pot series such as kitchen utensils, baking utensils sets, deep round small pots, flat bottomed

pans, Chinese frying pans, small burning pans sets, etc. Our main style is simple and modern, which is very suitable for European and American style interior decoration styles. All indoor

cooking utensils are designed by our professional design team, making your home unique. We are committed to providing high-quality service to every customer. If you have any questions,

please feel free to contact our customer service team. We have our own company, physical flagship store, and warehouse in the United States. A perfect service team, no need to worry

about any issues, choosing us can make your shopping more reassuring.

(1). We gladly accepts payment via PayPal, We will ship your item(s) within 1-5 business day.

(2). Before payment, please keep the consistency of Paypal address and ebay address.

(3). Quantity orders are welcome!

(1) We will Delivery your item(s) within 1-5 business day.

(2) We send to USA , 5-10 working days.

(3) UK / Auatralia / Canada ,15-35 working days.

(4) Europe , 15-35 working days.

(5) Other Countries, 20-45 working days.

(6) We can also provide express post by EMS(4-15 days) or DHL(4-8 days). The cost is higher than standard postage, about $ 20 or higher. If you want post by EMS or DHL, please contact us.Very reasonalbe shipping fee will be charged.

Return Window: Items can be returned within 30 days of receipt for a full refund.

Return Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.

Return Process: To initiate a return, please contact us through eBay messages. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping: The buyer is responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service for returns.

Refunds: Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.

30 Days No Reason Return

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, you will be responsible for paying the return shipping fees.Please note that GiPP will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

Please be prepared with your invoice or the following information:

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

Mailing address

Contact telephone number

14 Days DOA Product Guarantee

If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 14 days of the order being received. After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

30 Days No Reason Return

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, you will be responsible for paying the return shipping fees.

Please note that GiPP will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

Please be prepared with your invoice or the following information:

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

Mailing address

Contact telephone number

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

Matters needing attention of return:

1. Please write the product information of the returned order on the white slip, and then stick the white slip firmly on the outside of the package .If there are multiple packages, please ensure that the slip can be found in each outside of the package. The key information must be written on the slip as follows:①Order number: ②Name and quantity of returned items:

2. Please pack the product in good condition.

3. After the returned package is sent out, please contact with our customer service in time, and take photos or send the tracking number of return packages to seller customer service for tracking.

NOTE: Please operate according to our return Notes/Precautions!!! Because there are many goods in the return warehouse, in order to avoid the impact of refund progress due to the warehouse staff unable to find your return package.Please do not leave us negative feedback before contacting us!! If you don’t receive our response soon after contacting me, we may take a break. Don’t worry, we will reply to your message immediately during working hours

1. We care about our valued buyers, if you have any questions, our Customer Service staff will be very glad to help you. We try our best to reply your email as soon as possible, please kindly allow 24 hours for us to response.

Sometimes we have a holiday on weekends, we may not be able to reply to your message, but please don’t worry, please send us a message, we will reply to you as soon as we see the message, thank you for your patience, but also thank you for choosing our store

2. Our goal is to make sure you are a happy buyer and pleasant shopping with us. Please email us before leaving any 1 or 2 star ratings, negative feedback or open any dispute. We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues.

GiPP provides 12 months(from the date of purchase) quality assurance.

1.Within one year of purchasing the product, if you have any problems during use,

  please contact us in time. After confirming that it is the product itself and

  the purchase is less than one year, we will provide free replacement or refund services.

2. If the items you purchased are damaged or lost, please contact us in time.

After returning the product to the address provided By our customer service team, we can send you a new item free of charge

(we will reimburse you the return shipping cost),or you can choose

to receive a full refund.